TRAINING COURSES

CHANGING MINDS TO CHANGING LIVES 12 MONTH TRAINING PROGRAMME

The package give true economy of scale to your training budget and really packs a punch! Upskill your frontline teams over a 12 month period, and your managers receive a 2 day residential course to prepare them for the challenges ahead - this package is a no brainer!

BUILDING RESILIENCE - FOR HOUSING PROFESSIONALS

Now more than ever, resilience is a quality that will get us through challenging situations. Housing professionals are continuing to deal with extremely complex cases including ASB, Domestic Abuse, Safeguarding, Mental Health problems, financial hardship and much more. This course will examine the impact that this can have on housing professionals working on the frontline, and explore the some key skills that can make individuals become more resilient.

SAFEGUARDING CHILDREN AND ADULTS

Safeguarding is everyone's business. This training course is our most requested course. It's high impact, thought provoking, and packed full of practical information for staff to spot the signs of abuse and neglect.

ANTI-SOCIAL BEHAVIOUR : EFFECTIVE CASE MANAGEMENT

This course will take participants on a journey from opening cases swiftly and effectively, right the way through to closing cases. This training is thought provoking and will leave delegates with brand new ideas, fresh thinking and a new zest for problem solving.

HOARDING: PRACTICAL TRAINING FOR PROFESSIONALS

Hoarded properties can be problematic - but what about the needs of the hoarder themselves? This insightful course will help participants understand both the legal aspects of hoarding, as well as the practical ones.

LONE WORKER SAFETY

This course brings a 'standard legal requirement' into an energetic, useful guide for participants when working on their own. We'll talk about the practical ways to keep safe, risk assessments, policy guidance and much more.

ANTI-SOCIAL BEHAVIOUR - TOOLS AND POWERS

This course will give delegates all they need to know when it comes to the enforcement powers available to tackle ASB. We'll not only explore the powers, but also the legal landscape in which they operate, leaving delegates with a feeling of confidence in know what to use, when and how to use it!

ANTI-SOCIAL BEHAVIOUR STRATEGY FOR MANAGERS

Developing a strategic approach for tackling ASB, can be daunting - as the landscape keeps changing. This course will give managers an eye opening account of how to build an ASB strategy, focusing on key components such as Value for Money, Policy, Partnership Working, Staffing Structures, IT, Regulation and much more.

MANAGING DIFFICULT CUSTOMERS

It's one of the hardest things to manage - other people's expectations and behaviours. However, this course will address some of the elephants in the room - and help towards giving participants the tools to be able to manage conflict, or even avoid it all together.

THE COURTROOM EXPERIENCE

You'll no longer need to feel daunted about presenting your ASB cases in court, once you've taken part in this interactive training. It will give you the confidence you need to get results in the court room and prepare for any challenges that may present themselves.